We're all about spreading the joy and love of coton de tulear with our specially crafted, made-to-order goodies. Every order is created with a heap of love, just for you, which means we start working on your items as soon as you click 'buy.'
Here's the scoop on how we handle things once your order is in our hands:
Made Just For You: Since each piece is crafted after you order (like a bespoke suit tailored just for you), we can't make changes once production has kicked off. It's set in motion, much like a custom paint job on a car; once the brushes are down, we can't switch colors midway. So, if you have a change of heart or a sudden inspiration for a different design, let us know right away before your order moves into production.
Oops! It Happens: If your order shows up and it's not what you expected, or it's taken a little tumble on the way and arrived damaged, we've got your back. Whether it's a misprint or a mishap, we're here to fix it. Just reach out to us within a reasonable time frame (think 30 days from receiving your item), and we'll figure out whether a refund or a replacement is the way to go.
Picture Perfect: If something's amiss, a picture is worth a thousand words. Snap a photo of the issue and send it over. It helps us see exactly what went wrong so we can make things right.
The Nitty-Gritty: For the legal eagles out there, this policy is our handshake promise to you. We're in this together, and we respect your rights and expectations. Your satisfaction is our top priority, so we'll always strive to ensure you're happy with your purchase. But please keep in mind, because each item is as unique as your beloved coton, we can't do returns or exchanges for reasons beyond our control or for simple change of mind. It's all about striking the right balance between being accommodating and keeping our boutique operation smooth and efficient.
Reach Out: If you have any questions, concerns, or need assistance with your order, don't hesitate to contact us at customer.service@cotondetulear.shop. We're here to help ensure your experience is nothing short of fantastic.
Thank you for your understanding and for allowing us to share a piece of our passion with you. Here's to more tail wags and happy moments ahead!
Matthew & Sebastian
Coton de Tulear Shop